Shipping Policy

Order Processing

Normal order processing can take between 1-3 business days (Monday – Friday).

Shipping Delivery

Orders delivered within the 48 contiguous states should arrive in 4 – 6 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee. Alaska and Hawaii are excluded from Free Shipping promotions.

Taking into consideration that each item is custom made, please note that we cannot offer same-day shipping of your product.

IMPORTANT NOTICE
Due to the current COVID-19 situation, please note that delivery times may take longer than mentioned above. We are doing our utmost however, to make sure that you get your personalized gift as quickly as possible. If you have any special requests or concerns, please write us a message here and we'll get back to you as soon we can.

 

Shipping Rates:

Standard Ground 4 - 6 Business Days	$12.99*
*Shipping rates are subject to change at any time and depend on the shopping card.

Email Confirmation

You will receive an email informing you that your package has been shipped. If you desire a tracking number, please email info@neidllc.com or call 603-504-6317 between the time of 9:00 a.m. – 3:00 p.m. EST, Monday through Friday.

NEID LLC reserves the right to change this policy at any time. Please check back from time to time to note any changes.